Returns & Refunds

We hope you'll love your Date With Red order. If something isn't quite right, please get in touch with us at info@datewithred.com and we'll do our best to help.

Damaged/Wrong Item Received

• If you receive the wrong items, or your order arrives damaged or contaminated,  please get in touch right away at info@datewithred.com. We will advise on how we can rectify the error. 
• We ensure that all items are well packed and packed securely. We do not cover for damages to the item due to mishandling by the courier service. 

Return

• To return an item, you must contact us at info@datewithred.com within 14 days of receiving your items. Items sent back to us without first requesting a return will not be accepted.
  
• When we reply we’ll advise you of the shipping options for returns. We recommend using a tracked service when you return the item.
  
• You are responsible for the cost of return shipping.
  
• To be eligible for a return, the item must be in the same condition that you received it: unused and in its original packaging.
  
• Returned orders which do not comply with these criteria will not be accepted.
  

Refund

• Once we receive the returned item, we will notify you within 10 business days if the refund is approved.
  
• If the refund is approved, you will receive the money back on the card you used to make the purchase. 
  
• You will be refunded the value of the items you have returned, excluding delivery and return shipping costs.

About Our Red Date Paste

Our red date paste is made in small batches in Malaysia using simple ingredients, without preservatives, colouring or additives.

Because we work with food products, we are unable to accept returns or offer refunds for change-of-mind purchases. However, if your order arrives damaged, incorrect, or contaminated, please contact us, we're here to help.